Privacy Policy

Company Name: Malsia Linguistics
Effective Date: 26/04/2026

1. Who We Are

We are an interpreting and translation service provider. We act as the data controller for the personal data we collect and process.

2. What Information We Collect

We may collect and process the following personal data:

Client names and contact details (email, phone number)
Details related to assignments (appointments, documents, conversations)
Billing and payment information
Any information necessary to provide interpreting or translation services

3. How We Use Your Information

We use personal data to:

Provide interpreting and translation services
Communicate with clients and manage bookings
Process payments and maintain records
Comply with legal obligations

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Performance of a contract
Legal obligations
Legitimate interests (running and improving our services)
Consent (where required, especially for sensitive data)

5. Sensitive Data

Due to the nature of our work, we may process sensitive personal data (e.g. health or legal information).
We handle this data with strict confidentiality and only when necessary to deliver our services.

6. Data Sharing

We may share personal data with:

Freelance interpreters or translators (only when necessary)
Service providers (e.g. IT, accounting)
Authorities if required by law

All third parties are required to respect data security.

7. Data Security

We take appropriate measures to protect personal data, including:

Secure email and file storage
Restricted access to information
Confidentiality obligations

8. Data Retention

We only keep personal data for as long as necessary:

To fulfil the purpose it was collected for
To meet legal and accounting requirements

9. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing in certain cases

10. Contact Us

If you have any questions about this policy or your data, please contact:

Malsia Linguistics
info@malsialinguistics.co.uk
01204 263226

This policy may be updated from time to time